and support.


As a partner who understands what goes into starting a new medication, our support program is here to offer guidance and resources, every step of the way.


Monday through Friday, 8:30 am to 8:30 pm ET

Snapshot of Acadia Connect brochure; PDF available for download
Snapshot of Acadia Connect brochure; PDF available for download

the brochure.


It explains all the basics of Acadia Connect™, your Care Coordinator, and how to get your prescription filled.


tips for remembering your medication.

Once you have your prescription, making it part of your daily routine is important. Here are a few handy tips that may help you remember:

  • Use a pill organizer. It's easy to check at a glance
  • Combine it with an everyday activity. Take your medication at the same time as another routine activity like feeding your pet or brushing your teeth
  • Ask someone to remind you. Sometimes just asking a friend or family member to call or text is all you need
  • Put a note where you'll see it. Write a reminder and put it on the refrigerator, your coffee maker, or your bathroom mirror
explore these tools
and resources.
Q. What happens after I check my insurance coverage?

A. If your insurance covers the cost of your prescription, that's great. You can talk to your doctor and share the news so they can write your prescription and get you enrolled in Acadia Connect, a support program that helps you get started on your medication. With Acadia Connect, you have a dedicated Care Coordinator who can connect you with answers and help you understand what's next.

If your insurance does not cover the cost of your prescription, you have several options. Your Care Coordinator can help you explore your options, which starts with a simple form your doctor's office completes for you.

Q. What type of financial assistance could I qualify for?

A. There are several options you may qualify for, depending on the type of insurance coverage you have. If you have commercial insurance that covers your medication with a co-pay or co-insurance, you're eligible to get your prescription for $0, no matter what your income is.*

If your insurance doesn't cover the cost of your medication, or if you don't have insurance, you may be able to get your prescription for $0 through the Acadia Connect Patient Assistance Program. Your Care Coordinator can check to see if you qualify based on your income and other eligibility requirements.

*Acadia Connect patient eligibility and terms and conditions apply.

Q. What happens if my insurance changes?

A. If your insurance coverage changes, contact your Care Coordinator right away. Having different insurance might impact the amount of your prescription that's covered each month. With your current or new insurance, you may have options to help cover prescription costs.

Q. Need further assistance?

A. You can contact your Care Coordinator for more assistance with determining your insurance coverage, other questions about Acadia Connect, and questions about your prescription or delivery.

The percentage of a drug cost that you pay. Your insurance company pays the rest.

A fixed dollar amount you pay for a drug. Your insurance company pays the rest.

This is health insurance you get through your work or a healthcare exchange. It's also known as private insurance. Examples of private insurance companies include Aetna®, Cigna®, and Blue Cross® Blue Shield®.

The amount you pay for healthcare services before your insurance company begins to pay.

A government health plan for people aged 65 and older and/or people who are disabled.

The part of Medicare that covers prescription medication.

Drug costs that are not covered by your insurance company.

A person who does not have any insurance coverage.

A person who has insurance, but their prescription medication is not covered.

The United States Department of Veterans Affairs (VA) and the Department of Defense (DoD) offer health plans for people who have served in the United States Armed Forces or those who worked for these agencies.